If I tick the check box for 'Include the selected account for this group' Outlook still doesn't update the Inbox unless it's closed and reopened.

When Outlook is autoconfigured I noticed that the Send/Receive group is configured like this by default: The Outlook Connection Status appears fine: You can see the Sync Stats for the Inbox folder aren't correct (this is missing recent emails), unless you perform any of the above steps:

Even though the email was received 8 mins ago. Choosing the Properties of the Inbox, then deleting the offline items for that folder.īut Outlook still shows the folder was last updated more than 15 mins earlier.Closing and re-opening Outlook (it Send/Receives on Open).Choosing the Send/Receive menu then clicking Update Folder.The only other way to get the email is doing any of the following: In this image, I have sent an email at 11.35 to the user's Inbox but they haven't received it, even after clicking Send/Receive.Īnd as you can see from this image, the email has arrived (but only after closing and reopening Outlook): They can send an email to themselves and not receive it unless the close and open Outlook or click Send/Receive menu, then Update folder. Some clients with this config are working, but others are not.Įven if they click Send/Receive the Inbox folder doesn't update. I have a few clients on Outlook 2010, 20 (all connected to Exchange 2010 SP3 via LAN) that are having problems with Outlook updating folders. I know this is a major ongoing problem there are so many threads on various forums with the same issue.

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